Reliable and responsive support services
When you have a problem with your IT security systems, you need it resolved – quickly. You don't really want to spend ages hanging on the end of a telephone, speaking with a call centre operator who knows nothing about your business.
DYTS cares about your company. When you have a concern, we make it our concern and focus our attention on finding solutions, as quickly as possible. Being located near to your business, we can be on-site within a couple of hours.
For an affordable monthly fee, DYTS will:
- Provide managed support services and a single point of contact for issues with all IT security products
- Respond immediately to any product performance issues or apparent security breaches
- Arrange for the prompt delivery of replacement products in the unlikely event of a product failure (next day and four-hour replacement options available)
- Arrange monthly, quarterly or annual review meetings, depending on the needs and concerns of your business
- Maintain all IT security devices and ensure that all software updates are made, as soon as they become available
- Renew all licenses and subscriptions, so that you have no 'gaps' in protection
- Provide structured reports on Internet usage and blocked attacks, at a frequency to suit you